The fine print

Delivery

We deliver within Australia. Delivered within Australia. Free delivery (Australia Post): Free, usually 2–8 business days after it ships.

When your order ships we e-mail you a tracking number. If it hasn’t arrived when it should, write to us and we’ll chase it.

Returns, refunds and warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If something’s wrong with it

Write to us with your order number and what happened (a photo or short video helps). If it’s faulty, damaged in delivery or not as described, we’ll repair, replace or refund it as the law provides, and we pay the postage.

If you change your mind

Changed your mind? Return it unused within 14 days of delivery. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Refunds

Refunds go back to the card or wallet you paid with, usually within 5 to 10 business days of us approving them.

Privacy

We collect only what we need to sell you a Mokimi and look after you afterwards, and we handle it in line with the Australian Privacy Principles.

What we collect

• When you order: your name, e-mail, phone number and delivery address, and what you bought.
• Payment details go straight to Stripe, our payment provider. We never see or store your card number.
• When you write to us: your message and your e-mail address.
• On our home page, your taps and the name you type stay in your own browser (you can clear them with “Forget me”). We don’t receive them.

Why, and who else sees it

We use your details to take payment, deliver your order, send receipts and delivery updates, and answer you. We share them only with the services that do those jobs: Stripe (payments), our delivery carrier, and our website host. We don’t sell your information, and we won’t send you marketing unless you ask for it.

Some of these services store data outside Australia (for example in the United States). They’re bound to protect it.

Your choices

You can ask to see, correct or delete what we hold about you by writing to hello@mokimi.com.au. We keep order records as long as tax law requires. If you’re not happy with how we handled your information, tell us first; you can also complain to the Office of the Australian Information Commissioner (oaic.gov.au).

The device itself (what it hears and remembers) will have its own privacy notice, in the box and here, before it ships.

Terms of sale

• You’re buying from MOKIMI.
• Prices are in Australian dollars. We’re not registered for GST, so no GST is charged. Delivery within Australia is free.
• Pre-orders are charged when you order. If we can’t deliver in the time we said, we’ll tell you and you can cancel for a full refund; you can also cancel a pre-order any time before it ships.
• Your order is accepted when we e-mail your confirmation. If we can’t fill it (for example, if it sells out), we refund you in full.
• Mokimi is for grown-ups (18+). By ordering you confirm you’re 18 or over.
• Talking with Mokimi needs Wi-Fi; its conversation runs on cloud AI services.
• Nothing in these terms limits your rights under the Australian Consumer Law.

Contact

Write to hello@mokimi.com.au. We answer within two business days.

MOKIMI